Internal Error (call customer services): ptObjMgr is NULL

This warning occurs when parsing html pages. These are pages in which images, sound files, etc. are embedded into the actual HTML code. For this reason the page cannot be parsed like a regular html page.


To be able to parse this type of page, you can change the following Run-Time Setting:

Run-Time Settings> Preferences> Options> Change "Parse HTML Content-Type" from "TEXT" to "ANY" and Replay the script.

Though this warning can be ignored as long as the script runs fine and completes the business process. So, it's recommended to replay the script with web_reg_find() for each page and verify whether all web_reg_find() functions are successful. Also, compare recorded and replayed snapshots. If everything is fine then we can ignore this warning message.